Around 10:50 a.m. Monday, the Internet system that assigns IP addresses to computers malfunctioned, knocking out Internet connection to wireless users and users who had not been previously hooked in with a hard wire, said University Spokesperson Martin Mbugua. On a typical afternoon, about 12,000 users log into the wireless network, he said.
Office of Information Technology technical staff began working to fix the problem shortly after the malfunction was detected, Mbugua said. Officials shut down wireless services completely between 5 p.m. and 7 p.m. in order to reboot the system.
Service was restored to most locations by 7 p.m., excluding student dorms, to which OIT restored wireless access gradually due to the high volume of users.
OIT is actively working to confirm the cause of the malfunction, though their “first priority was to restore service,” Mbugua said.
Not all Internet service on campus was affected. Computers which had hard-wired connections before the malfunction retained Internet access during the outage.
The wireless outage affected Tower Club’s ongoing bicker process. Tower president Joey Barnett ’12 said that the club had temporarily postponed online bicker voting while the wireless was non-functional. Barnett is also the former associate editor for opinion of The Daily Princetonian.
The presidents of Tiger Inn and Cap & Gown Club confirmed that their bicker processes had not been affected.
The technical problems caused much consternation among the student body. Students cited a lack of access to their emails and to readings on Blackboard as major problems.
Kristen McDonald ’15 expressed frustration with the lack of email access and its implications for her own schedule. “I just wanted to check my email, so I tried to get on and — no Internet,” she said.
“I’m addicted to webmail,” Laura Tociu ’15 said. “I just need to check it every five seconds.”
Public Safety did not report any disruptions in its dispatching systems, and Mbugua said no major University operations had been affected.
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